1. Information we collect

Depending on how you interact with our store, we may collect:

• Contact and order details: your name, email address, phone number, billing and shipping addresses, products ordered, and order history.
• Payment-related information: payment status and transaction details needed to process an order. Payments are handled through the payment methods available at checkout.
• Customer support information: messages, questions, feedback, order references, photographs, or other information you send when requesting assistance.
• Website information: device and browser details, IP address, pages viewed, and information collected through cookies or similar technologies.
• Marketing preferences: your choices about receiving promotional communications, where applicable.

2. How we use information

We may use personal information to:

• Process payments, prepare orders, and arrange delivery.
• Send order confirmations, shipping updates, and other service messages.
• Respond to questions, delivery concerns, returns, and refund requests.
• Maintain the security and functionality of our website.
• Understand and improve our store and customer experience.
• Send marketing communications where permitted by applicable law and your communication preferences.
• Comply with applicable legal obligations and resolve disputes.

3. Cookies and similar technologies

Our website may use cookies and similar technologies to keep the store working, remember preferences, understand website activity, and support marketing where applicable. Some technologies are necessary for core store functions, such as the cart and checkout.

You may be able to manage optional cookies through the privacy choices shown on our website or through your browser settings. Disabling certain technologies may affect how parts of the store work.

4. When we share information

We may share information with service providers when reasonably needed to operate the store. These may include our ecommerce platform, payment processors, delivery providers, customer support tools, website analytics providers, and marketing providers used by the store.

We may also disclose information when required by law, to respond to a valid legal request, or to protect the rights and security of our customers and business. The information shared depends on the service being provided.

5. Storage, security, and international processing

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, or disclosure. No method of online transmission or storage can be guaranteed to be completely secure.

Information may be processed in countries other than the one in which you live, including where our service providers operate. We retain information for as long as reasonably needed for the purposes described in this policy, including order administration, customer support, recordkeeping, and applicable legal requirements.

6. Your privacy choices

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, or to object to or limit certain uses of it. You may also withdraw consent where processing is based on consent.

To make a request, email service@norunavi.com. Please describe your request and provide enough information for us to locate the relevant records. We may need to verify your identity before completing a request. Some information may need to be retained where required or permitted by law.

You can unsubscribe from promotional emails using the link in those messages. Unsubscribing from marketing does not prevent us from sending necessary order or service communications.

7. Children’s privacy

Our store is intended for a general audience and is not directed to children. If you believe a child has provided us with personal information, please contact us so we can review your request.

8. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, information practices, or applicable requirements. The updated version will be posted on this page with a revised date.