1. Website operator

Norunavi™ is a brand operated by Dongguan Liangnuan Technology Co., Ltd. The company manages norunavi.com, product information, order-related communications, and customer support. Our full business and contact details appear at the end of this page.

2. Use of this website

You may use this website for lawful shopping and information purposes. You agree not to interfere with website functions, attempt unauthorized access, submit false or misleading information, or misuse website content. We may take reasonable steps to protect the security and operation of the store.

3. Product information

We work to present product descriptions, materials, dimensions, colors, and other details accurately. Please review the information and available options on each product page before ordering. Colors and finishes may appear slightly different depending on lighting and your screen settings.

For entryway furniture, shoe storage, organizers, and mats, please follow any product-specific assembly, placement, and care instructions. If you need clarification about a product before purchasing, contact our support team.

4. Orders and payment

Product prices, available payment methods, shipping options, and any applicable charges are shown during checkout. Please provide accurate contact, billing, and delivery information so we can process your order and communicate with you.

An order confirmation acknowledges that we have received your order. If we cannot fulfill an order because an item is unavailable or an order detail needs correction, we will contact you about the available options.

5. Shipping and delivery

The 3–7 business day estimate starts after your order has shipped and does not include order preparation time. Delivery timing may vary by destination and carrier conditions. Tracking information will be provided when available.

Please read our Shipping Policy for further information about delivery estimates, tracking, address changes, and delivery concerns.

6. Returns and refunds

You may request a return within 30 calendar days after delivery, subject to the eligibility requirements in our Return and Refund Policy. Approved refunds are generally processed within 7–10 business days. Your payment provider may take additional time to make the funds available.

Please contact customer support before sending an item back. Our registered business address is not a return destination unless our team specifically confirms it in the return instructions. Review our Return and Refund Policy for the full procedure.

7. Customer support

For product questions, order concerns, shipping issues, or return requests, email service@norunavi.com or call +86 133 3269 9358. For an existing order, please include your order number and a brief explanation of the issue.

Customer service hours: Monday–Friday, 8:00 AM–10:00 PM (China Standard Time, UTC+8). We aim to review and respond to customer inquiries within 3 business days.

8. Privacy

We handle personal information as described in our Privacy Policy. It explains how information may be collected, used, shared, and protected when you browse the website, place an order, or contact us.

9. Website content and third-party services

Product images, text, and other content on this website are provided for your personal shopping use. Please do not copy or use them for commercial purposes without permission. Certain store functions, including payments and delivery, may be provided with the assistance of third-party service providers.

10. Updates to these terms

We may update these Terms of Service when our website, operations, or applicable requirements change. The updated version will be published on this page with a revised date. Changes will not remove any rights that cannot be excluded under applicable law.