1. Return request period

You may request a return within 30 calendar days after delivery. To start a request, contact us before the 30-day period ends. Requests made after that period may not qualify, unless required by applicable law or otherwise approved by Norunavi™.

If your order arrives damaged, defective, incorrect, or significantly different from its description, please contact us as soon as you notice the issue.

2. Return conditions

For a standard return, the product should generally:

• Be the subject of a request made within the applicable return period.
• Be in suitable condition for return review.
• Not have been intentionally damaged, modified, or improperly used.
• Include its original packaging, accessories, and other included materials where available and applicable.

We review return requests individually. If an item arrived damaged or incorrect, tell us what happened so we can assess the issue appropriately. Nothing in this policy limits rights that you may have under applicable consumer protection laws.

3. How to request a return

1. Email us: Send your request to service@norunavi.com. Include your name, contact information, order number, and the product you want to return.
2. Explain the reason: Briefly describe the issue or reason for the return. Include clear photographs when they help us review your request.
3. Wait for instructions: Our team will review your request and explain the next steps. We aim to respond within 3 business days.

4. Return approval and destination

Please contact our team and wait for return instructions before sending a product back. If a physical return is required, we will provide the applicable destination and packaging guidance after reviewing your request.

5. Return shipping costs

If you return an item because you changed your mind, selected an unsuitable product, or no longer need it, you may be responsible for the applicable return shipping cost. We will explain the shipping arrangement when reviewing your request.

If an item arrives damaged, defective, incorrect, or materially different from its description, contact us before arranging shipping. We will review the circumstances and provide an appropriate solution, which may include a replacement, return arrangement, or refund as applicable.

6. Damaged, defective, or incorrect items

Please email us with:

• Your order number and the affected product name.
• A clear description of the issue.
• Photos of the item, packaging, and shipping label, where relevant and available.

This information helps us review the concern and provide the next steps. Please keep the item and packaging until our team has responded.

7. Refund processing

Once a return has been approved and the applicable return and review steps are complete, we generally process the refund within 7–10 business days. This timeframe begins after those steps are completed, not on the date you first submit your request.

Refunds are ordinarily issued to the original payment method. Your bank or payment provider may need additional time to display the funds. If you have a question about your refund, contact us with your order number and return details.