Order preparation and dispatch

Once your order is placed, we prepare it for shipment. You will receive a shipping update when your order is dispatched. Preparation time is separate from the estimated transit time shown above.

Delivery estimates

Delivery is estimated to take 3–7 business days after dispatch. This is an estimate rather than a guaranteed delivery date. Actual timing may vary based on the destination, carrier operations, local delivery procedures, weather, or other circumstances outside our control.

Available shipping options and any applicable shipping charges are displayed at checkout before you place your order.

Tracking your order

When tracking information is available, we will provide it with your shipping update. Tracking may take some time to display new scans after dispatch. If you need help understanding an update, email us with your order number and tracking number.

Address changes and delivery delays

Please check your shipping address and contact details before completing checkout. If you notice an error, contact us as soon as possible with your order number and the correct information. We will try to help, but changes may no longer be possible once an order is being prepared or has shipped.

If your delivery appears delayed, please check the latest tracking update first. If the status is unclear or has not changed, contact us with your order number, tracking number, and a brief description of the issue. A screenshot of the tracking page can also help us investigate.

Missing or damaged packages

If tracking shows “delivered” but you cannot find your package, please check the delivery location, building reception, and anyone who may have accepted it on your behalf. If it is still missing, contact us so we can look into it.

If your order arrives damaged, email us your order number and clear photos of the item and its packaging. This helps us review what happened and advise you on the next steps.

Shipping support

For delivery questions, our customer support team aims to review and respond within 3 business days. Please include your order number and any relevant tracking details so we can assist you efficiently.